At Crystal Dragonfly Designs, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help with our hassle-free return and exchange policy.

Returns

• You have 30 days from the date of receiving your order to initiate a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Please contact us at crystaldragonflydesigns@gmail.com to initiate the return process. We'll guide you through the steps and provide you with a return authorization if required.

• Once we receive your returned item, we will inspect it and notify you about the status of your return.

• If your return is approved, we will initiate a refund to your original payment method. Please allow 5-7 business days for the refund to process.

Exchanges

• If you received a defective or damaged item, please contact us at crystadragonflydesigns@gmail.com within 30 days of receiving your order. We will arrange for an exchange and provide you with instructions on how to proceed.

• Exchanges subject to approval and availability . If the requested item is not available or not approved, we will offer an alternative solution.

Non-Returnable Items

• Certain items are non-returnable, including personalized or customized products, downloadable digital items, and items that have been used or damaged after delivery.

Shipping Costs

• Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).

Cancellation

• If you need to cancel an order, please contact us as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a refund. If the order has already been shipped, you may need to initiate a return upon receiving the item.

Please note that this is a general outline of our return and exchange policy. For more detailed information or specific inquiries, don't hesitate to reach out to us at crystaldragonflydesigns@gmail.com . Thank you for choosing Crystal Dragonfly Designs. We appreciate your support!