Frequently asked questions

1. What are your tumblers made of?

Our tumblers are crafted using stainless steel tumblers, epoxy, vinyl's, glitter, and pigments ensuring durability and longevity. The Hogg tumblers, flynn sisters epoxy, KGD glitter, and vinyl from various different suppliers used vary depending on the tumbler design and style.
2. Can I customize a tumbler with my own design?

Absolutely! We offer custom tumbler design services. Contact us at crystaldragonflydesigns@gmail.com to discuss your design ideas and how we can bring them to life.
3. How do I care for my tumbler?

We provide detailed care instructions on each product page and in our care guide section. Generally, we recommend gentle hand washing with mild soap and lukewarm water. Avoid using abrasive materials or dishwashers to maintain the integrity of the design.
4. Are the designs on the tumblers permanent?

Yes, the designs on our tumblers are created using Flynn sisters epoxy. They are sealed with a protective coating to ensure their longevity and resistance to normal wear and tear.
5. Can I use hot/cold beverages in the tumbler?

Our tumblers are designed to keep your beverages at the desired temperature. However, please check the product description for specific temperature limitations, as some designs may have temperature restrictions.
6. What sizes are available for your tumblers?

We offer a range of sizes for our tumblers, including 20oz or 30oz straight tumblers. Please refer to the individual product pages for detailed sizing information.
7. Do you offer international shipping?

No we do not.
8. How long does it take to process and ship an order?

Processing times vary depending on the complexity of the design and current order volume. Please refer to the product page for estimated processing times. Once shipped, delivery times will depend on the shipping method you choose.
9. What's your return/exchange policy?

We have a hassle-free return and exchange policy. Please refer to our Return and Exchange Policy section for detailed information.
10. How can I contact your customer support?

For any inquiries, you can reach our customer support team at crystaldragonflydesigns@gmail.com . We're here to assist you with any questions or concerns you may have.
11. Can I track my order?

Yes, you will receive a tracking number once your order is shipped. You can use this tracking number to monitor the status of your shipment.